FAQ’s


What is a Virtual Assistant?

A Virtual Assistant (or VA) is a solopreneur who specializes in providing ongoing, one-on-one, collaborative-style administrative support. Like other professional service providers, Virtual Assistants operate remotely from their own places of business and utilize today’s technology to deliver their services and communicate with clients.  Virtual Assistant Definition from the Virtual Assistant Chamber of Commerce


Why use a Virtual Assistant?
  • Save time – free up your diary to focus on the more important aspects of your business
  • Save money – only pay for the hours you use
  • No office space or equipment required
  • No employee taxes/sick pay/holiday pay etc

What are my business hours?

I can be contacted by mobile 9am to 5pm Monday to Friday. My business hours are flexible depending on my clients needs.  I am available to complete work at weekends at clients request.


 Is my business information confidential and secure?

I offer a completely professional confidential and security conscious service.  I will sign a Confidentiality or None Disclosure Agreement if required.

I use Dropbox, a cloud storage provider, to store and share files. This means your files are stored using 256-bit AES encryption, and SSL which allows for a secure method for data transfers and storage.


 How much do I charge?

I offer an hourly rate.  Packages and discounts to suit my clients individual needs are also available.

Audio/Video transcription rates are per audio hour  and depend on specific requirements.